Terms of Service

The service

Haul It NJ offers curbside junk removal in North Jersey. You send photos and your address, we give you a quote, and a local crew picks up the items you have placed at the curb or other agreed outdoor spot. Pickups are performed by us or by independent hauling partners.

Quotes

Quotes are estimated from your photos. Your price is based on the items and volume shown. If the load at the pickup is materially different from the photos, such as more items, hidden items, or items not shown, we may adjust the price or decline the extra items before loading. We will tell you before charging a different amount.

Your responsibilities

• You must own the items or have the right to have them removed.
• Items must be placed at the curb or an agreed outdoor spot with clear, safe access.
• Provide an accurate address and a phone number we can reach on pickup day.
• Do not include hazardous materials, such as paint, chemicals, fuel, asbestos, medical waste, or batteries.

Items we cannot take

We can decline anything unsafe, hazardous, illegal to dispose of, or not visible in your photos. Special items such as mattresses and appliances containing refrigerant carry extra fees shown in your quote.

Scheduling

Pickups happen within the window you choose. Windows are estimates and may shift due to weather, traffic, or earlier jobs. Same-day pickup is offered only before 12:00 PM Eastern, only while a same-day slot is still open, and only as an arrival by 6:00 PM. You do not need to be home. Same-day pickups include a rush fee shown at checkout. If we cannot reach the pickup spot or the items are not out, we may reschedule or cancel and a fee may apply.

Payment

When you book, we place a hold on your card for the quoted total. Your card is charged only after the curb is cleared. If we cannot complete the pickup, the hold is released. Payments are processed by Stripe. Holds may take several business days to disappear from your statement depending on your bank.

Cancellations

You can cancel or reschedule before the crew is on the way by calling or texting us. Late cancellations or repeated no-shows may be charged a fee up to the cost of the trip.

Property and damage

Our crews take reasonable care. If you believe we damaged your property, contact us within 48 hours with photos so we can look into it. We are not responsible for damage caused by items hidden from view, unsafe access, or conditions we were not told about.

Limits of liability

To the fullest extent allowed by law, the service is provided as is, and our total liability for any claim related to a pickup is limited to the amount you paid for that pickup. We are not liable for indirect or consequential losses.

Privacy

How we handle your information is described in our Privacy Policy.

Changes and governing law

We may update these terms, and the date at the top shows the latest version. These terms are governed by the laws of the State of New Jersey.

Contact

Questions? Email dispatch@haulitnj.com.